Company

DBS Consultancy is an IT solutions and SaaS service provider based at Ashram Road, Salbari, City Siliguri, Darjeeling, West Bengal, India. We provide website chat, WhatsApp automation, recruitment software, school management, travel booking, ticketing, CRM, web application and digital marketing systems.

Data We Collect

We may collect name, phone number, email address, company name, service requirement, ticket details, uploaded screenshots, chat messages, WhatsApp enquiry information, campaign source, page URL, device/browser information and communication status.

How We Use Data

We use data to respond to enquiries, create and manage tickets, qualify leads, provide SaaS dashboards, send approved WhatsApp Business messages, manage customer conversations, display delivery/response reports and improve our services.

Meta and WhatsApp Platform Data

When clients connect their WhatsApp Business account or use WhatsApp messaging features, we use Meta platform data only to provide the requested messaging, automation, reporting and campaign management services. We do not sell Meta platform data. Client users access this information through their own dashboards and remain responsible for lawful customer communication.

Sharing

We share data only with service providers needed to operate the platform, such as hosting, database, messaging, analytics and support tools, or when required by law. We do not sell personal information.

Security and Retention

We use access controls, authentication, HTTPS, database storage and operational safeguards. We retain business records only as long as needed for service delivery, support, legal, accounting or security purposes.

Contact

For privacy questions, contact DBS Consultancy at phone/WhatsApp 8116970207 or visit our contact page.